PRIVACY POLICY

Firebowl Coaching & Consulting
Effective Date: 15 May 2026

This Privacy Policy explains how Firebowl Coaching & Consulting collects, uses, and protects your personal information when you visit this website, contact us, or use our coaching services.

1. Who We Are

Firebowl Coaching & Consulting provides coaching and personal development services.

For any privacy-related questions, please contact:

Jessica O’Connor
Email: [email protected]
Website: www.firebowl.uk

 

2. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Information submitted through contact forms
  • Booking or appointment information
  • Payment and invoicing details
  • Coaching session transcripts and notes
  • Technical website data such as IP address, browser type, and cookies

3. How Your Information Is Used

Your information may be used to:

  • Respond to enquiries
  • Deliver coaching services
  • Manage bookings and payments
  • Communicate with you
  • Maintain coaching records
  • Improve services and website performance
  • Comply with legal obligations

4. AI-Assisted Processing

Coaching session transcripts and notes may be processed using trusted third-party AI providers to assist with:

  • transcription,
  • summaries,
  • note organization,
  • and action planning.

These tools are used solely to support coaching administration and service delivery.

No information is sold or shared for advertising purposes.

 

5. Data Storage & Security

Reasonable measures are taken to keep your information secure using password-protected systems and secure software providers.

Only information necessary for business and coaching purposes is retained.

 

6. Sharing Your Information

Your information is not sold to third parties.

Information may be shared with trusted service providers involved in:

  • website hosting,
  • scheduling,
  • payment processing,
  • email communication,
  • secure cloud storage,
  • or AI-assisted administration.

Information may also be disclosed if legally required.

 

7. Retention of Data

Client-related records may be retained for up to 7 years after services end unless a longer retention period is legally required.   

 

8. Your Rights

Under UK GDPR, you have the right to:

  • access your data,
  • request corrections,
  • request deletion where legally possible,
  • withdraw consent,
  • and object to certain processing activities.

To exercise these rights, contact us directly.

You also have the right to complain to the ICO.

Information Commissioner’s Office

 

9. Cookies

This website may use cookies and analytics tools to improve website performance and user experience.

You can manage cookie settings through your browser preferences.

 

10. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always appear on this website.